Guest feedback & intelligence
Know the Guest Behind the Visit
Hospitality CRM, built around every guest.
Good service starts with context. Dineapple gives your team a clear hospitality CRM for understanding the guests behind every booking and visit. Keep preferences, notes, visit history and feedback in one organised view, so your team can recognise what matters before service begins.
Request DemoOne Clear Guest View
Keep the details your team needs.
Our restaurant CRM helps your team move beyond names and contact details. It gives them the context to prepare for each visit with more care.
Guest database and profiles
Build a complete guest database with contact details, notes, dietary requirements, allergies, seating preferences, language preferences and VIP status.
Visit history and activity timeline
See past visits, reservation details, spend history and profile updates in one clear timeline.
Guest segmentation
Use RFM scoring to group guests by recency, frequency and spend, then see who is loyal, at risk or returning less often.
Feedback collection and insights
Collect guest feedback through a simple public form, then review ratings, comments and low-rating alerts in one focused dashboard.
Make Every Visit into Meaningful Context
Understand every guest better.
Customer relationship management should help your team see the full picture without adding more work to the shift.
- 01
Build the guest profile
Keep guest details, preferences and important service notes in one organised record.
- 02
See the story behind each visit
Review visit history and activity over time, so your team has more context before the guest returns.
- 03
Act on what you learn
Use guest segments and feedback insights to spot patterns, respond to concerns and make more informed service decisions.
Keep guest knowledge from getting lost.
When guest details are in notebooks, messages or individual staff memory, the experience can change from one visit to the next. Dineapple gives your team one clearer record to work from.
What You're Missing
- Guest preferences are remembered by one person, then lost when the shift changes.
- Past visits are difficult to trace when a guest returns.
- Feedback arrives without a simple way to spot what needs attention.
Where We Excel
- Keep guest notes, preferences and service details in a shared profile your team can review.
- Use a clear activity timeline to understand previous visits and important profile changes.
- Review ratings, comments and low-rating alerts in one focused feedback dashboard.
Better Guest Insight for Better Hospitality
Make every visit feel more personalized.
The right hospitality CRM helps your team serve with more awareness, not more complexity. Dineapple brings your guest database, visit history, segmentation and feedback into one practical flow. Your team can spend less time searching for context and more time making guests feel recognised.
- One clear view of every guest
- Preferences and notes that stay with the profile
- Visit history your team can review quickly
- Feedback insights that are easier to act on
Ready to run yourbest service yet?
See Dineapple in action. We'll walk you through the platform with your operation in mind.
